Shipping policy

EgoDeaf - Shipping Policy

1. Order Processing

• All orders are processed within 2-4 business days (excluding weekends and holidays).

• You will receive an email confirmation with tracking information once your order has shipped.

• We take care to package every item securely to ensure safe delivery.

2. Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on location and package weight.

• Estimated delivery times:

• Domestic (U.S.): 3-7 business days

• International: 7-21 business days (may vary by destination and customs processing)

• We offer expedited shipping options at checkout if you need your order faster.

3. International Shipping

• International customers are responsible for any customs duties, taxes, or import fees required by their country.

• EgoDeaf is not responsible for delays due to customs processing.

4. Lost, Stolen, or Delayed Packages

• Once your order is shipped, it is in the hands of the carrier (USPS, UPS, FedEx, etc.).

• If your package is marked as “delivered” but not received, please check with your local post office or neighbors.

• EgoDeaf is not responsible for lost or stolen packages but will assist in filing a claim with the carrier if needed.

5. Incorrect or Undeliverable Addresses

• Please ensure your shipping address is correct at checkout.

• Orders returned due to an incorrect address will require additional shipping fees to be reshipped.

6. Tracking Your Order

• All orders come with a tracking number. If you do not receive tracking details, contact us at [your email/contact].

For any shipping-related questions, reach out to us at [your email/contact]. Thank you for shopping at EgoDeaf!